An exciting opportunity has arisen for a Guest Relations Executive in Jumeirah Al Naseem. The main duties and responsibilities of this role are:
Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions
Inspect the rooms of VIP guests prior to their arrival at the hotel.
Ensure that lobby is manned and to cover shifts for lobby duty in accordance with the daily roster.
Conduct curbside check ins and escorting of guests to the rooms.
Assist with check ins, check outs, and concierge duties when needed.
Provide tours of the hotel and its facilities as requested.
Order and ensure timely delivery of amenities for VIP arrivals and requests for special arrangements.
Assist with group registration when required.
Conduct pre-arrival calls or emails to guests to reconfirm their reservation and obtain additional information and preferences during the stay.
About You:
The ideal candidate for this position will have the following experience and qualifications:
A minimum of 2 years of Concierge, Guest Relations, or Front Office experience in a 5-star hotel setting.
Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
Clear and effective communication skills in English and proficiency in at least one of the following languages: Arabic, Chinese, Russian or any European language.
Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
